1. Shipping Timeline
All orders are processed within 2–7 business days. You will receive an email with tracking information once your order is dispatched.

2. Delivery Timelines

• Metro Cities: 4–6 business days
• Other Locations: 5–7 business days

Please note: Delays may occur during high-demand periods or due to unforeseen logistical issues. We appreciate your patience.

3. Shipping Charges

• Standard Shipping: ₹99 across India (Free shipping on orders above ₹3,500)
• COD (Cash on Delivery): Available with an additional fee of ₹60

Shipping fees are non-refundable in case of returns (unless the product is damaged or incorrect).

4. Address Accuracy
Please ensure your address and contact details are accurate. Vanae is not responsible for failed deliveries due to incorrect or incomplete information.

5. Delivery Partners
We collaborate with trusted courier services to ensure safe and timely deliveries across India.

6. Eco-conscious Packaging
All Vanae shipments are packed using sustainable and recyclable materials. Your package is as gentle on the Earth as your garment is on you.

7. Order Tracking
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order on our website under "Track Your Order."

8. Delays or Issues
For delayed or missing orders, or damaged items, please reach out to us within 48 hours of delivery at order@vanae.in with your order ID and photographs, if applicable.