FAQs – Vanae

How do I place an order?
Browse our collection, select an item, choose your size, and add it to your cart. Complete the checkout with your shipping and payment details.
Can I cancel my order?
Yes, you can cancel any order before it is packed or shipped. Cancel through your account or contact support.
What is your return policy?
We offer a 7-day “No Questions Asked” return policy: simply request a return if you’re unhappy for any reason.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
Are there any charges for returns?
Return pickups may incur shipping charges, which are non-refundable in case of partial returns.
My product is damaged. What should I do?
Contact us within 48 hours of delivery with your order details and a photo of the product. Our team will assist you with a replacement or refund.
What payment options do you accept
We accept credit/debit cards, UPI, net banking, and Cash on Delivery (COD; with applicable charges).
How can I contact customer support?
You can email us at order@vanae.in, or send your query through our website contact form.

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